Privacy Policy
At Rent Me, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.
1. Information We Collect
We collect information to provide and improve our rental services. The types of information we may collect include:
- Account Information: When you register, we collect your username, email address, password (hashed), role (user or seller), and, for sellers, location and category.
- Contact Form Data: When you submit a contact form, we collect your name, email, subject, and message.
- Usage Data: We may collect information about how you interact with our platform, such as pages visited or items listed/booked.
- Communication Data: We store one-time passwords (OTPs) for email verification and any messages sent through our platform.
2. How We Use Your Information
We use your information to:
- Create and manage your account, including email verification via OTPs.
- Facilitate rental bookings and communication between users and sellers.
- Process contact form submissions and respond to your inquiries.
- Improve our platform by analyzing usage patterns (anonymized where possible).
- Send important updates, such as verification emails or service notifications.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
- With Sellers/Users: When you book an item, your contact details (e.g., email) may be shared with the seller to coordinate the rental.
- Service Providers: We use trusted third-party services (e.g., SMTP for email delivery) that may process your data on our behalf, under strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.
4. Data Security
We take reasonable measures to protect your information, including:
- Hashing passwords to prevent unauthorized access.
- Using secure SMTP protocols (e.g., SSL) for email communication.
- Storing OTPs with expiration times (10 minutes) to limit misuse.
- Logging errors securely without exposing sensitive data.
However, no system is completely secure, and we encourage you to use strong passwords and avoid sharing sensitive information.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Update or correct inaccurate information in your account.
- Delete: Request deletion of your account and associated data, subject to legal obligations.
- Opt-Out: Unsubscribe from non-essential communications (e.g., marketing emails, if applicable).
To exercise these rights, contact us at support@rent.tent.lk.
6. Cookies and Tracking
We may use cookies or similar technologies to enhance your experience, such as maintaining your session or analyzing site usage. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our platform may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our platform. The updated policy will be posted here with a revised “Last Updated” date.
Last Updated: May 12, 2025
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